Bridging the Gap
5th Annual Case Management Conference

The 5th Annual CMSA Augusta Chapter Conference will be held at the      

Doubletree Hotel
2651 Perimeter Parkway in Augusta Georgia   

Saturday September 21, 2019

A block of rooms at Doubletree Hotel has been reserved for participants.  
When making reservation mention Augusta CMSA for special rates.   
Single room $109 per night.  Suite $124 per night.  
Special rates expire August 30, 2019.  Make your reservations now!

Conference is for RN, CM, CCM, SW and other healthcare professionals 

Applied for 6 CEUs - CCM

NASW  2 Core and 4 Related  CEUs approved
Educational handouts will be available a week prior to conference to download to your tablet or to print prior to conference.  Click on the more tab at top of page to access the powerpoint handouts. 

Presenter's  Objectives and Biography

Summarize Ethical issues, challenges, and opportunities faced as Managed Care Professionals. Recall acquired knowledge to develop a solution for specific situations.  Summarize ethical red flags that occur when there is more than one stakeholder or point of view and be more confident in your decision -making capabilities concerning ethical situations. ​Summarize Ethical issues, challenges, and opportunities faced as Managed Care Professionals. Recall acquired knowledge to develop a solution for specific situations.  Summarize ethical red flags that occur when there is more than one stakeholder or point of view and be more confident in your decision -making capabilities concerning ethical situations. 

​Kathleen is Executive Director of CMSA National Board of Directors.  
​Prior to this appointment she served in the elected position of National President of CMSA.  
​Kathleen is an international speaker on healthcare topics and authored numerous papers, articles and served as contributor to several books.  She is the author of COPD Medication Adherence Guidelines and most recently was a co-author of new Integrated Case Management Manual for Case Managers by Case Managers.  

Case Management Ethics:  Lifting the Fog

Kathleen Fraser MSN, MHA, RN-BC, CCM, CRRN

Keynote Speaker

8:40 AM -10:40 AM 


Define depression, identify symptoms of depression, and causes of depression.  Learn about treatment modalites for depression, diagnostic tools to identify depression and depression resources (websites, Facilities, and therapists). 

Alice Johnson is a Licensed Masters Social Worker, Mental Health Social Worker and Interpersonal Psychotherapist for Depression (IPT-D) Certified employed by a local federal institution. Alice has an extensive history in providing care to individuals in mental health, acute care, domestic violence, and primary care services. She is an Honor Graduate University of South
Carolina, College of Social Work and Saint Augustine’s University.  Alice serves as a consultant to several agents within the community. She facilitates a Women’s Life Empowerment Group, Stress Reduction Group, and Anger Management Group. She practices as a psychotherapist in a Mental Health Outpatient Clinic setting.Alice serves on the Board of Creative Impressions Performing Arts Group and is a member of Delta Sigma Theta Sorority, Inc. an international public service,
​ social and civic organization.

Bridging the Gap through Understanding Depression​

Alice Johnson LMSW 

11:10 AM -12:10 PM  


Participants will be able to differentiate between music therapy and using music as a form of resource.  Identify the different ways that music can benefit the clients that they work with.  Be able to incorporate music resources in work with their clients.  

Sok Hwee Tay is a Board certified and licensed in the states of Georgia and South Carolina, Sok Hwee has worked with major healthcare and nursing providers across the Southeastern United States. She currently serves as music therapist at Aurora Pavilion Behavioral Health Services in Aiken, South Carolina, where she also established its first music therapy internship program, and the Georgia Cancer Center in Augusta, Georgia. Throughout her career, Sok Hwee has worked with a wide spectrum of clients, ranging from children and adolescents with behavioral/emotional issues, to adults going through cancer treatment, those struggling with addictions, and with residents of assisted-living and memory care facilities. This diverse experience has allowed her to develop a unique and multi-faceted approach to music therapy.


Sok Hwee Tay MMT, LPMT, MT-BC ​

12:30 PM - 1:30 PM


Gain understanding of the importance of Patient Advocacy in healthcare.  Participants will learn three important fundamentals of Patient Advocacy.  Define and Identify Patient Advocates.  Identify when to advocate.  Identify ways to advocate.  At the conclusion, participants will know how to effectively advocate for their patients.  

Shontina Floyd is a Licensed Clinical Social Worker (LCSW) in both Georgia and South Carolina.  She is certified in Financial Social Worker. She is also certified by the National Association of Social Worker in Advance Social Work Case Management.  She obtained her master’s in social work from Savannah State University and a Bachelors in Sociology from Augusta University.  
​​Shontina has over 7 years’ experience in counseling, healthcare setting and private practice experience.  She works as a Lead Patient Advocate for the Charlie Norwood VA Medical Center and part time as a clinical social worker in private practice.  Prior to current roles she has worked as a Senior Social Worker in Acute Care, Specialty Care and Emergency Department, a Medical Social Worker in hospital setting and worked as a clinician with the Mobile Crisis Unit.  


Shontina J Floyd LCSW, LISW-CP, C-ASWCM, Clinical Social Worker ​

1:30 PM-2:30 PM 


Define "Bridging the Gap".  Identify role of hospitals, community based providers, and the aging network
in the continuum of care.   Describe challenges and barriers to operationalizing partnerships.  Discuss how bridging the gap reduces hospital readmissions and nursing home placement.  

Debra Minor is the Aging and Disability Resource (ADRC) Manager for the CSRA Regional Commission, Area Agency on Aging. Her responsibilities include clinical oversight for the ADRC Counselors, Options Counselors and HCBS Case Management.
Debra obtained a Bachelor degree in nursing from Georgia College in Milledgeville, Georgia, certifications in case management through the Academy of Certified Case Managers, and managed care nursing from the American Board of Managed Care Nurses. Additionally, Debra has a Master’s Degree in Theology.She is a trained in Community-Based Care Transition Program (CCTP),
Coleman Coaching Model and a Master Trainer for Tailored Caregiver Assessment and Referral (TCARE).
Debra has over 30 years of experience as a Registered Nurse in direct care, case management, management and training.

Engage, Activate and Link to Partners

Debra Minor RN, CCM, CMCN​​

2:55 PM-3:55 PM

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